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Our more than 300+ Clients
can attest to our exceptional standards in customer care, our unending
focus on quality, and our innovative approach to the stock transfer
business. In our opinion, SHAREX's success can be attributed
to the following four distinguishing factors:
Pioneering Technological
Innovation
From our very inception,
we have relied on consistent technological advancements to ensure our
continuing ability to provide high quality services at rates
substantially lower than those of our competitors.
Our experienced mainframe
and PC programmers have developed our processing systems entirely
in-house. Our Director of Information Technology, who has been with
the company since its early days, has encyclopedic knowledge of our
operations and our industry and has overseen the growth and
development of our vast and complex information technology resources.
As a result of our staff's familiarity with our proprietary
processing systems, we have demonstrated an unparalleled ability to
adapt to changing markets and circumstances in an expedient and
responsible manner.
Time and time again, we
have put our technology resources to the task of meeting our
clients' most daunting business challenges. Over the years, we have
developed custom applications in the areas of customized applications.
Responsiveness
to our Customers/ Flexibility
The stock transfer
business is unique from most other service organizations. In addition
to providing a needed corporate service, SHAREX is the public
face of our corporate clients. Shareholders often do not understand
the function of a transfer agent, and they consider a call to SHAREX
as a call to the client.
Since we are the public
face of our clients, we know that it is absolutely vital that our
structure accommodate the unique business needs and circumstances of
each of our clients. We are continually modifying our systems and our
business processes to ensure that all reasonable client requests are
satisfied. SHAREX truly abides by the notion that "the client
is always right."
Organizational
Structure
One of the pioneering
service enhancements introduced by SHAREX is the flat, single
point organizational structure. Our clients are each assigned an
account administration team that has overall responsibility for all
aspects of the client relationship. Our clients are not expected to
familiarize themselves with the intricacies of our operations and to
determine the best person or department to call in each instance. Our
clients will never be passed from person to person when trying to
resolve a question of issue. All questions can be posed to the
appropriate account administration team, who will ensure that the
client receives a complete, correct and expedient answer. And, our
account administrators are always available. SHAREX does not
permit its first-line operational employees to use voice- mail during
regular business hours.
But, this single point
system is only part of the solution. Once an account administrator has
received a client request, we must ensure that our organizational
structure is optimized in a manner that will ensure the immediate
response time that our clients have come to expect. SHAREX can
boast a truly flat organizational structure. From our Director through
the maintenance personnel, there are never more that three levels in
our organizational structure. This flat structure ensures that all
requests, regardless of their nature, receive immediate attention by
the most qualified and capable party.
The last organizational
element that distinguishes SHAREX is its high level of employee
satisfaction and loyalty. The average tenure of our first-line
employees is in excess of 12 years. And, on average, our managerial
staff has been with SHAREX for greater than 10 years. These
long-term employment arrangements, coupled with the fact that all of
our employees are located in a single facility, ensures that our
employees are absolutely familiar with the intricacies of our business
and have the working relationships necessary to ensure that requests
are handled correctly and expeditiously.
Simple
and Predictable Fee Structure
Yet another industry innovation pioneered by SHAREX
is the flat monthly fee structure. Until SHAREX was
founded, the industry standard was a
monthly fee and a whole host of add-ons and additions, many of
which were not clearly understood by the clients. SHAREX
introduced at that time, and maintains to this day, a flat monthly fee
structure which allows for predictability and planning. Except as
otherwise agreed, the only costs not included in the monthly fee are
out-of-pocket and incidental expenses. This accommodation on fee
structure simplifies our clients budgeting and ensures that our
clients do not receive unexpected and inexplicable charges.
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INSTANT E-MAIL REPORTING
In a
continuing effort to provide our clients with the greatest
degree of personal access and control, SHAREX is pleased to
announce a new system of online data reporting. Under this new
system, clients may request custom generated reports to be
instantaneously delivered to a designated e-mail address.
These reports are designed to provide our clients with instant
access to the information they need most. The reports that are
currently available online include:
- Shareholder
Lists
- New
Accounts Shareholders List
- Individual
Account Information by Account Number
- Certificate
Detail Report
- Geographic
Analysis Report
- Proxy
Totals Report
- Daily
Stock-Quotes
Needless
to say, should you require any report that is not currently
available under our new-online reporting system, we would be
more than happy to provide it to you.
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Formatted Reports at Your Fingertips
It is the SHAREX
tradition of customized service, if you require a report that
is currently unavailable online, call us! We will design the
new report and make it available to you within one week.
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